Refund Policy

HOW DO I KNOW IF AN ITEM IS ELIGIBLE FOR RETURN?

Our products are not eligible for Return/Exchange

WHAT IF I RECEIVE A DAMAGED / DEFECTIVE /WRONG PRODUCT?

We Quality Control all our shipping and packaging processes, but in rare circumstances, if you do receive a damaged, defective/wrong product or an incomplete order, simply get in touch with us within 24 hours of receiving your order with pictures at zololuxury@gmail.com and we will take care of the rest.

For failed online transactions, refunds are automatically processed to the source account in 7 working days.

In case of damaged or defective product, please share an unboxing video for the claim processing, post examine a refund or replacement will be issued in 4-7 days.

WHAT IF I WANT TO CANCEL MY ORDER?

No cancellation is available after ordering.